The IT organizations are essentially setup to support business processes. A Key expectation of the IT system is to help managing business departments with their daily tasks. The data that results from any user-interaction is stored on structured databases. Due to the rapid growth of online business, IT organizations have built up new interfaces for customers and suppliers. These include online portals, online shops, B2B portals, etc. In a world that is heavily based on multi channels, companies must be connected with their suppliers and customers across different channels, and the IT organization must ensure that the processes work and data is consistently and reliably managed.
The digital transformation will force IT organizations to evolve. The driver of the digital transformation is the expansion of online services via the cloud, the increasing mobility of the customers, and their needs for accessing their data and services from anywhere. Marketing and sales departments expect the IT organization to provide tools to gain insights from growing and unstructured data. Additionally, the pressure to cut IT costs challenges companies to meet all these requirements.
We help your IT organization find solutions by asking the right questions and then assist you to identify the correct answers based on our experience. We understand the management’s perspective, and we have the technology solutions under control. Our consulting is your solution. Our consulting brings results. Our consulting inspires innovation.
The word “digital” encompasses the broad range of topics of mobile apps, social media, internet of things, online shops, big data and cloud services.
Using smart phones and tablets has become a part of daily life in just a few years. The use of mobile apps is steadily increasing. Users are accustomed to using smart devices to access information, apps, and positing and sharing their experiences on social media.
The digitalization of product development begins with the internet of things (IoT). Our understanding of that concept is the extension of traditional products by electronic features that becomepart of the product itself, or are used in the service area. Examples are electronic measurement systems in textiles, in health care, using intelligent smart devices at home for increased comport and safety, personalized insurance policies, and networked media devices for simplified access to video and audio entertainment. Companies can establish a relationship with their customers through electronic devices by gathering the data and running intelligent analysis based on the extended data base.
The digitization of products improves the relationship between the company and the customer. The use of digitized products and channels provide companies valuable data about the usage behavior of their customers. This can be used as feedback for product development, or to increase the potential for cross-selling. In order to achieve that, corporations need to be able to deal with the so-called Big Data.
New interaction models, such as gestures, laser or computer augmentation, or virtual worlds also offer new control capabilities.
We drive these changes, and we feel at home in this technological environment. We develop digital solutions in mobile apps, create smart devices for the internet of things, and utilize cloud services for all of them. We consult with you on the use of standardized solutions for online shops and big data. We provide the right mix for a sustainable allocation of resources in the digital world.
Each product or service requires an efficient commercial and technical IT platform for supporting the manufacturing, supply chain, procurement, sales, and payment.
An IT platform should be adjustable in its architecture horizontally (along the business processes) and vertically (along the IT technology) to run partially or totally in the cloud. Promoting that capability offers further opportunities to optimize costs and outsource services whenever needed.
IT infrastructure services (server hosting, data management, etc.) are already commonly sourced from the cloud.
Traditional commercial functions (accounting, billing, payments) are increasingly being outsourced and run from the cloud. In the next phase, these technically outsourced functions are candidates to further reduce costs by reductions in staffing. It is important to manage such sourcing strategies in the company.
In some industries, the entire value chain runs in the cloud. For example, telecommunications services such as video on demand, IPTV or telephone switchboards that are operated from a managed cloud and the service is provided over a customer device (router, set-top box, etc).
We help you to identify the potential of your IT functions, and other areas of your business to run in the cloud, and support you in an efficient and cost-effective approach to adapting the cloud.